Airport / 12 September 2016

Putting passengers first – Gatwick’s new baggage handling system

The newly opened Pier 1 at London’s Gatwick Airport truly shows a move towards a better passenger experience. The Airport’s £183.9 million redevelopment of the South Terminal Pier 1 is now complete and a video tour of this state-of-the-art facility is now available to view.

What makes Gatwick so special is that it’s the first UK airport to integrate an automated early baggage storage system (EBS) based on a CrisBag® tote-based baggage handling system from the Crisplant product range. Not only will the new technology reduce energy consumption, but will give passengers the flexibility to check-in their luggage as early as a day before their flight, so doing away with the standard tight two-hour window for check-in.

The baggage handling system BEUMER Group has installed at the Airport is impressive, housing almost 500 conveyors powered by energy-efficient permanent magnet motors, able to reduce energy consumption by up to 50% compared to a conventional conveyor drive. The integration of an EBS adds the ability to store up to 2600 bags well ahead of flight departure times.

The redevelopment of Pier 1 is part of Gatwick’s ongoing transformation which aims to champion a positive passenger experience, by reducing check-in times and making the airport one of the most efficient in the world. And with Gatwick having handled a record number of passengers in May, it seems that it is more than adequately prepared to meet the demands placed upon it.

About the Author

Christoph Oftring
Christoph Oftring

For two decades, Christoph Oftring has been responsible for sales, design and project management of baggage handling system installations in a number of major international airports around the world. In this blog, Oftring looks ahead and discusses future baggage handling concepts and technologies for existing and green field airports.

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